Armed Response and Monitoring

Armed Response

A state-of-the art security system must be paired with reliable, fast armed response in order to function effectively. Amlec provides armed response services to clients in KwaZulu-Natal, with highly trained patrols and response teams who are dedicated to keeping our clients safe. Our security officers are disciplined, dedicated, and effective in any emergency.

In addition to PSIRA training, our reaction teams are trained in fire arm skills, how to handle dogs on a property, hand signals, basic first aid, fire fighting and self defense to name a few.

Services offered by the Armed Response division in KwaZulu Natal are:

  • Pet checks
  • Holiday checks
  • Armed escourting
  • Patrol services
  • Reaction to ‘panics’, burglaries, mains failures, illegal openings, duress signals, medical and fire emergencies

Our officers are trained not to enter your premises unless accompanied by the client or a client representative. All Amlec Vehicles are tracked by the Cartrack System and we can at any time pinpoint the position of the vehicle.

NB! Outside of the greater Pietermaritzburg area, we have entered into a Joint Venture agreements with various response companies.

Control Room

The Amlec Control Room unlike other service providers control rooms, is designed to be operated by three control room operators during the day and 2 at night, working three shifts, thus ensuring an efficient and professional service on a 24 hour basis. The norm in the Industry is two operators during the day and one at night.

Our Controllers are selected after passing a stringent training programmed.

For clients outside of the KZN region, Amlec is proud to offer a range of remote monitoring services – our cutting-edge technology allows us to monitor security systems anywhere in the world. We provide an extra set of eyes to watch over your home or business – especially at times when you are away from the premises.

Maintenance and System checks are done on a weekly basis. Furthermore, controllers are competent in assisting clients with a number of technical issues relating to the operation of their alarm systems, thus negating the need to call in technicians and SAVING YOU MONEY. Operations, which can be controlled remotely, include –

  • Arming, disarming and bypassing systems on request of a client
  • Programming alarm systems remotely
  • Alarm fault finding via telephone
  • Basic fault finding via telephone

Just wanted to say a Huge Thank you to the whole of your team at Amlec. We had an incident this morning with a thief, and we had Rajcoomar and I think his name is Perry come to us. They got here in good time and deal with everything so efficiently and professionally. We are all so impressed and just wish to say thank you especially to those two! Many thanks for everything again.

Nadia Botha, VELO Life, Pietermaritzburg

I would like to place on record our thanks for the exceptional support and service provided by Nikki and Charles after the burglary at our residence on the evening of the 5 October 2014. Our family is very grateful.

Stephen van der Merwe, Pietermaritzburg

This morning at about 2:50 am our home alarm went off. The control room phoned and I asked if they could send armed response as I was alone at home with my two kids. When the guy arrived I was pleasantly surprised at his thorough check of our premises. He checked absolutely everywhere and around every corner. He even walked around the outside of our property(which is next to a field) as well up the street and alongside neighbours fences. He could've just checked the garden out, but I feel he definitely went the extra mile. I unfortunately can’t remember his name but would like you to thank him on my behalf. He really left me feeling happier and safer and he is an asset to the company. I know that they are trained and you have certain procedures to follow, but it is still so nice to see job dedication and willingness to help. I hope to have many more satisfactory service delivery from The Amlec Group.

Mrs S.Albrightson, Pietermaritzburg

We would like to say thank you for the valued service received from Amlec in advising us on the security at our premises to date.

Mercia Buys, Pentrich Road Trust (Pietermaritzburg)

Thank you and your employees for the immediate response to the armed robbery in my property in 15 Begonia Road in Cleland. At least my sons were not physically hurt.

Hlongwa ZL, Pietermaritzburg

Please convey my greetings and appreciation to the management, call room personnel and security persons for the professional pleasant relationships I've had with so many during my 18 years as principal of FHPS with them.

Principal Basil Manuel, Forest Hill Primary School – Pietermaritzburg

I want to express my profound appreciation to you for the great honour which you and your company have done for our school over the years. It speaks volumes of your commitment to our school community. I hereby wish to inform you that I will be retiring at the end of June this year. Your support over the years has assisted me in fulfilling my potential at our school and has made our school one of the leading Institutions in Pietermaritzburg. I humbly request that you continue to support our esteemed Institution so that it can maintain its commitment to excellence and inspire our society. My wish is that your company grow from strength to strength and may God bless you and your family. Once more thank you for your support.

Principal R.Amritlal, Berg Street Primary School – Pietermaritzburg

Heartfelt thanks and sincere appreciation for your team that worked the night shift between the 2016/07/20 - 2016/07/25. Whilst I was hospitalized I requested for the services of the response service to make visits during each night to my residence. They worked according to my schedule and was very professional in Going about it despite the weather conditions on these nights. One again a very big thank you to you and your team. Well done and keep the passion.

Prani Ramnath – Pietermaritzburg

Thank you, in your type of business these qualities are necessary and you people who have been dealing with, have shown it in abundance. (Women's Day)

Mrs L Chetty – Pietermaritzburg

We are clients of your company for the past +/- 23 years. I would like to take this opportunity to inform you about John. On three (3) occasions when my alarm went off this gentleman responded to the signal within minutes. What a gentleman he is. He responded to :- 1. The first incident when it went off early in the morning about 5:00am and my intercom was not working and to my surprise I just saw him standing outside my kitchen window trying to get my attention whilst I was in the kitchen making lunch. He enquired as to whether all was okay. He checked the yard and then left making sure we were okay. 2. A few months ago a guy jumped into my yard from my neighbour’s side this amazing gentleman again came to our assistance. I explained to him that my daughters and myself were alone as my hubby left for work at 5:50am. He waited with us until the SAPS arrived and took the guy out my yard and he enquired from us as to whether anything was taken and then he left. 3. Again today (26/9/16) a guy jumped from my other neighbour’s yard into mine and again he (John) was there. My daughter was alone at home and he went around the yard and made sure all was well and she then gave him the description of the guy and within minutes he returned with the guy and the stuff that was stolen from my neighbour’s yard. 4. When I got home he was still there waiting for the SAPS to arrive. He is like an angel to us. It is like God came to save his disciples. This gentleman has such a good personality, understanding and he is a real people’s person. He knows how to comfort and treat the public. With that attitude and personality he will go a long way. You are really lucky to have such a person in your employ. If you or any company had a vote for good service he will surely take it throughout the year.

Mrs C.Pillay – Pietermaritzburg

I would like to convey my sincere thanks to John and his partner from your armed response team. Last week we activated our panic button as there was an intruder in our property.the swift response from the two armed officers was amazing.together we hunted down the suspect at the next street. Their bravery and passion was second to none.we are always quick to criticise private security, yet your team were nothing short of brilliant. My parents have been with Amlec for many ,many years and I know for sure that they are in safe hands with you. Please pass this message to those two officers and I hope that this awesome effort that they put in will resonate throughout your business.have a fabulous day.

Shane Moodley – Pietermaritzburg

Hi Ciam As per our telephone conversation I am notifying you of the discontinuation of all Amlec Security Services at Bisley. The cancellation is with effect from Monday 19th February 2018. We have moved to Johannesburg. I wish to take this opportunity to thank Amlec for excellent service we have been enjoying since 2006, even during the time we had a break in on 2016 we had excellent support from everyone. My special thanks to the Control centre staff for their humility and respect at all times.

Mphiliseni – Bisley, Pietermaritzburg

I refer to the above properties and the call-out from your control room at 01h00 on Wednesday 15th November 2017. I wish to extend my gratitude to Amlec and compliment Officer Sibu Sokhela for his initiative in identifying and securing the premises at No. 19 Drummond Street, Pietermaritzburg. On my arrival I found the front and rear doors to the premises open, all lights burning and air conditioners running. Thanks to Officer Sokhela the offices were secured at his earliest opportunity.

Miles Barnsfield – Pietermaritzburg

Hi Shonelle, Thanks for the message, much appreciated. I do hope that Barry will be able to sort out what is happening as the Olarm in principle is great and I’ve been very happy dealing with the Amlec control room and armed response teams. The control room people you have are really great and have been very patient and professional, even though this must be quite frustrating for them as well, and it is a huge relief to finally have an armed response time which is acceptable! Looking forward to feedback when available. Kind regards, Kate Watts

Mrs K.Watts – Blackridge – Pietermaritzburg